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Out of Hours Emergency Contact

If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.

If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.

If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.

If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.

If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.

What our clients say

Platinum Service Award Winners

Average Customer Rating: 4.9/5

Very professional

Trusted Customer / March 2025

Great Customer Service

Great customer service and knowledgeable.

Trusted Customer / March 2025

FANTASTIC CUSTOMER SERVICE

Excellent service. Craig was very helpful and provided us with all of the information we needed to book what we hope will be a wonderful holiday.

Mrs Gall / March 2025

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